okeybet Privacy Policy – How We Handle Your Personal Data
Your privacy matters to us. This page explains exactly what personal information okeybet collects from Philippine players, how we use it, who we may share it with, and the rights you have over your own data. We process all information in compliance with applicable Philippine data protection regulations, and we are committed to keeping your details secure at every step. Reading this policy takes just a few minutes and gives you a clear picture of how your data is treated on our platform.
What We Collect, How We Use It, and Your Rights
1. Information We Collect
When you register an account on okeybet, we collect the personal details you provide directly — including your full name, date of birth, mobile number, email address, and payment account information such as your GCash or Maya details. We also collect information about how you use the platform, including your login times,device type, pages visited, bets placed, and deposit and withdrawal activity. Technical data such as your IP address, browser type, and device identifiers may also be recorded automatically when you access the platform. We use cookies and similar technologies to keep your session active and to remember your preferences; you can manage cookie settings through your browser at any time. All information collected is limited to what is necessary for us to provide, maintain, and improve the platform and to meet our regulatory obligations in the Philippines.
2. How We Use Your Information
The primary purpose of collecting your personal data is to operate your account, process deposits and withdrawals, and deliver the gaming and betting services you have signed up for. We use identity and payment information to verify your account in line with our Know Your Customer obligations, which help us prevent fraud and ensure compliance with Philippine regulatory requirements. Transaction records and betting activity data are retained to handle disputes, generate account statements, and support responsible gaming monitoring. We may send you service-related communications such as account alerts, deposit confirmations, and security notifications; these are not marketing messages and cannot be opted out of as they are essential to account operation. Where you have given consent, we may also contact you with information about promotions or new features available on the platform — you can withdraw this consent at any time by contacting our support team. We do not use your data for automated profiling that produces legal or similarly significant effects without your knowledge or agreement.
3. Sharing Your Data
okeybet does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your information securely and only for the purposes we specify. In certain circumstances, we may be required to disclose personal information to Philippine government authorities, regulators, or law enforcement agencies when lawfully requested or when disclosure is necessary to prevent fraud or criminal activity. Any such disclosure is made only to the extent required by law, and we will inform you where legally permitted to do so. We do not share your data with advertisers or analytics companies outside our direct operational requirements.
4. How We Keep Your Data Secure
We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using TLS protocols, and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff and systems that genuinely require it, and all team members with data access are subject to confidentiality obligations. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. While no system can guarantee absolute security, we take every reasonable precaution to safeguard the information you entrust to us, and we maintain incident response procedures to act swiftly should a data breach ever occur.
5. Your Rights Over Your Personal Data
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask for corrections if any details are inaccurate, and to request deletion of your data where it is no longer necessary for us to retain it. You also have the right to object to certain types of data processing and to request that we restrict how we use your information while any dispute or review is pending. To exercise any of these rights, please contact us using the support details provided at the bottom of this page; we will respond to all verified requests within a reasonable timeframe. Please note that certain data may need to be retained even after an account closure in order to meet our regulatory record-keeping obligations. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant Philippine data protection authority.
6. Data Retention and Policy Updates
We retain your personal data for as long as your account is active and for a further period as required by our regulatory obligations and internal policies — typically a minimum of five years following account closure or last transaction, in line with Philippine anti-money laundering requirements. Marketing preferences and consent records are kept for as long as they are relevant or until you withdraw consent. This Privacy Policy may be updated periodically to reflect changes in our services, technology, or legal obligations. When we make material changes, we will notify you through a prominent notice on the platform prior to the changes taking effect, and the updated effective date will be shown at the top of this page. Continued use of the platform after notification constitutes acceptance of the revised policy. For any questions about how your data is handled, our FAQ page contains additional guidance, and you are welcome to contact our support team directly.
Questions About Your Data or Account?
Our FAQ page covers common questions from Philippine players in plain language. If you need anything else, our support team is ready to help. Ready to get started on the platform?